Play Smart with Responsible Gaming at yesbaji

1 Our Commitment to Responsible Gaming

yesbaji was built from the ground up with the Bangladeshi player in mind. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, online gambling is an enjoyable leisure activity — a way to follow the Bangladesh Tigers in a T20 match or spin a favourite slot title after a long day. We want to keep it that way.

Our responsible gaming policy is not simply a legal obligation. It reflects the values on which yesbaji was founded: that every player deserves a fair, transparent, and genuinely safe environment. We invest continuously in tools, training, and processes to ensure that our platform never exploits vulnerability and always puts player wellbeing ahead of short-term commercial gain.

Gambling, when it stops being fun, becomes a problem — and problems can escalate quickly. Recognising this, yesbaji has put in place a comprehensive framework that addresses risk at every stage: before it develops, while it is emerging, and after it has become serious. Every player on our platform has access to this framework, free of charge, at any time.

2 Age Restriction Policy

yesbaji is strictly an adult platform. To register an account and participate in real-money betting or casino games, you must be at least 18 years of age at the time of registration. This is our absolute minimum age requirement and applies to all players regardless of location within Bangladesh.

Mandatory Age Verification

During the account registration process, all new players are required to confirm that they are 18 years of age or older. This declaration is legally binding. Following registration, our KYC (Know Your Customer) team may request identity documents — such as a National Identity Card (NID), passport, or other government-issued proof of age — to verify this declaration before full account access is granted.

Accounts for which age cannot be verified will have deposits and withdrawals frozen until the required documentation is provided and cleared by our compliance team. In cases where a player is found to be under 18, the account will be permanently closed and any deposits refunded in accordance with our terms.

Protecting Minors

If you share a device with younger family members, we strongly encourage you to use your device's parental control features to prevent minors from accessing the yesbaji platform. Log out of your account fully after every session and never share your login credentials with anyone — including family members under 18.

If you suspect that a minor has gained access to a yesbaji account, please contact us immediately at support@yesbaji. We treat every such report with the highest urgency and will take immediate action to investigate and close the account if confirmed.

3 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on yesbaji. It allows you to voluntarily close your account and block yourself from accessing the platform for a set period — or permanently. If you feel that gambling is no longer under your control, self-exclusion is the right step and we will process your request without delay or resistance.

How to Request Self-Exclusion

You can initiate a self-exclusion request in two ways:

• Via Live Chat: Open the live chat window inside your yesbaji account (available 24/7) and clearly state that you wish to self-exclude. Our support agent will process your request immediately during the conversation.
• Via Email: Send a self-exclusion request to support@yesbaji from the email address registered on your account. Include your username and the duration of exclusion you are requesting (6 months, 1 year, 5 years, or permanent).

What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in, deposit, or play during the exclusion period.
• All pending marketing communications (promotional emails, SMS notifications) are cancelled immediately.
• Any funds remaining in your account at the time of exclusion are held securely. You may request a withdrawal of your balance before the exclusion takes full effect.
• Re-opening a self-excluded account requires a formal reinstatement request, a mandatory reflection period, and identity re-verification. We do not make this process easy by design.

Permanent Self-Exclusion

If you choose permanent self-exclusion, your account will be closed indefinitely and cannot be reopened under any circumstances. This option is available to any player who requests it and is recommended for those who believe they have a serious gambling problem that requires long-term distance from all betting platforms.

4 Deposit Limits

Deposit limits are one of the most effective day-to-day tools for keeping your gambling within a budget you are comfortable with. yesbaji allows every player to set personalised deposit limits in Bangladeshi Taka (৳) across three timeframes.

Available Limit Types

• Daily Deposit Limit: The maximum amount you can deposit into your yesbaji account within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount you can deposit within any rolling 30-day period.

How Limits Work

• Lowering a limit takes effect immediately. As soon as you reduce your daily, weekly, or monthly cap, the new lower limit applies to your very next deposit attempt.
• Raising a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it protects you from impulsive decisions made in the heat of a gaming session.
• If you attempt a deposit that would exceed your active limit, the transaction will be declined automatically at the payment stage.
• Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard.

5 Time-Out & Cool-Off Periods

Sometimes you do not need permanent self-exclusion — you simply need a structured break. yesbaji's time-out feature lets you temporarily suspend access to your account for a defined period, without permanently closing it.

Available Time-Out Durations

• 24-Hour Break: Ideal if you have had a frustrating session and want to step away before making any further decisions.
• 7-Day Cool-Off: A one-week pause — useful during busy or stressful life periods such as exam season or Ramadan when priorities lie elsewhere.
• 30-Day Time-Out: A full month away from the platform, giving you space to reflect on your gambling habits and return only if you choose to.
• Custom Duration: Contact our support team to arrange a time-out of a specific length that suits your needs — from a few days to several months.

What a Time-Out Does

During an active time-out, your account is fully suspended. You cannot log in, make deposits, place bets, or access any games. All promotional communications are paused. Your account data and balance are preserved intact for when the time-out expires (if you choose to return).

Time-outs take effect immediately upon request and cannot be cancelled before the chosen period has elapsed. This is deliberate — the value of a time-out lies in its firm boundary.

6 Recognising the Warning Signs

Problem gambling often develops gradually and can be difficult to recognise — especially when you are in the middle of it. The following warning signs may indicate that gambling is beginning to cause harm. If several of these apply to you, we encourage you to reach out for support without delay.

7 Getting Help

If you believe gambling is negatively affecting your wellbeing, finances, or relationships, you do not have to face it alone. yesbaji's support team is available around the clock and will listen without judgment. Beyond our own support channel, there are broader resources available to players in Bangladesh.

Contact yesbaji Support

• Live Chat: Available 24/7 inside your yesbaji account — average response time under 90 seconds.
• Email: support@yesbaji — average response time under 4 hours.
• Self-service tools: Deposit limits, time-outs, and self-exclusion are all accessible through your account settings at any time.

Additional Guidance

yesbaji encourages players who are struggling with gambling-related harm to seek professional support. We recommend speaking openly with a trusted family member or close friend as a first step, and then consulting a qualified mental health professional or addiction counsellor for structured support. Many hospitals and clinics across Dhaka, Chittagong, and other major cities in Bangladesh offer counselling services that can help.

Tips for Healthy Gambling

• Always set a budget before you start playing and treat it as a firm, non-negotiable limit.
• Never gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol.
• Use yesbaji's deposit limit and session time-out tools proactively — not reactively.
• Take regular breaks during gaming sessions. Step away, drink water, and check in with yourself.
• Keep gambling as one small part of a balanced life — alongside family, friends, work, sport, and other hobbies.
• Remember that no betting system or strategy guarantees wins. All gambling outcomes are random and governed by probability.
• Never chase losses. Accepting a loss and closing your session is always the correct decision.

8 Your Responsible Gaming Toolkit

yesbaji provides a complete toolkit of player-controlled responsible gaming features. Every tool below is accessible at no cost, available 24/7, and designed to put you firmly in charge of your own experience.